Re: Barracuda Networks is at it again: Any Suggestions as to an Alternative?

[Nick Hilliard <nick () foobar org>]

On 09/04/2011 10:37, Bryan Irvine wrote:
> As do some states with automotive registration. It's a quite normal practice.

If you're in a monopoly or near-monopoly position, you can get away with 
screwing over your customer base.

If you're in a competitive market, practices like support catch-up fees 
depend on a company's ability to trade on their customers' ignorance about 
what products are available in the market.  Who knows, it may well work for 
this quarter or the next - but as a long term business proposition, it's 
quite corrosive to customer loyalty.

Nick