Re: What do you do when your Home ISP is down?

[Jay Nakamura <zeusdadog () gmail com>]

Is it just me that has a hard time reading a paragraph when "there"
and "their" are misused?

Anyway, one time, I had a problem with a DSL line with AT&T, which had
a trouble ticket from a storm taking down the connection and they had
to replace a card somewhere.  They said it was fixed but it wasn't
working.  After looking at the router, I was pretty sure they messed
up the ATM PVC config on their side.  I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent
me to level 2.  I told the level 2 exactly what I thought, and he
said, hold on a sec, and said, yeah, you are right, I just fixed it,
try it now.  And it worked.  Wish I had a special license to bypass
all level 1 support....



On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark () viviotech net> wrote:
> I am wondering what some of you guys do when your home ISP is down. At
> least those of you that don't give yourself internet.
>
> I myself have a cable provider at home that I use. And I find it quite
> frustrating to call and report issues in there network, because the
> people in the call center have you do the same things every time and are
> not very technical.
>
> Just the other week I could see fairly clearly that I was getting routed
> through there network and then started to have issues in a town about 3
> hours away. I tried to explain this to the rep but they thought we
> needed to reboot my modem. Surprise that didn't work. I mostly called
> just to put in a FYI having issues here, please have the smart people
> look into it. It is my understanding that they need to get X amount of
> calls before things get escalated. Granted I am sure they monitor there
> network too. But I called about 10 mins after the routing issues started
> to happen and there was no notifications that there was any issues. Even
> after being on the phone with them for 20? mins. Still they showed all
> is good and that it must just be me.
>
> I know we have a wide range of people here some of which work for my
> Home ISP. and would love some feedback.
>
> Sincerely,
>
> Mark Keymer