Re: OT -- seeking a knowledgable AS 701 technical contact.

[Grant Ridder <shortdudey123 () gmail com>]

Hi,

If i remember right, Verizon Business has 3 or 4 different help desks.
 From my experience, none of the help desks know anything about the others.
 I dont have any numbers off hand unfortunately.

-Grant

On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi <bonomi () mail r-bonomi com>wrote:

> Apologies for the noise, but I have been absolutely unable -- despite
> literally *hours* of trying --to contact anyone at _any_ of the published
> Verizon Business phone numbers who has any comprehension of what I am
> talking about -- to wit:
>
>  "I am looking for someone with _any_ awareness/knowledge of Verizon
>   Business's public-access anonymous FTP server, with the hostname
>   'ftp.uu.net'."
>
> The published Verizon Business technical contact number -- both in 'whois'
> for uu.net, and Jared's NOC contact list is only the 'ticket center', and
> won't open a ticket for someone who is not Verizon customer.
>
> "Customer service" doesn't know what 'ftp' is, and vacillates between
> thinking it is a circuit problem, or  that I am having a problem with -my-
> domain.
>
> Call-transfer to 'technical support' was answered by someone handling
> 'delinquent payments'.  Another transfer attempt ended up on somebody's
> cell phone.