RE: Verizon's New Repair Method: Plastic Garbage Bags

["Justin M. Streiner" <streiner () cluebyfour org>]

On Wed, 22 Aug 2012, Eric Wieling wrote:

> They throw complaints from Resale CLECs in the trash.  I'm starting to 
> think we should convert the line to VZ Direct, then have the customer 
> file PUC complaints, then convert it back when the issue is really 
> resolved.   I suspect that is illegal though and we are not going to do 
> that.

Not sure if "they" = Verizon or the NY PSC in thie case.  I'm assuming 
Verizon.  There might be a means to request a more formal hearing on the 
particulars of a complaint.  I don't know the inner workings of NY state 
government, so I don't know how feasible this is.

Have you discussed the issue with your CLEC?

jms

> -----Original Message-----
> From: smeuse () gmail com [mailto:smeuse () gmail com] On Behalf Of Steve Meuse
> Sent: Wednesday, August 22, 2012 12:31 PM
> To: Eric Wieling
> Cc: William Herrin; Wayne E Bouchard; nanog () nanog org
> Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
>
> Contact your Public Utility Commission, they tend to respond better when there are formal complaints documented.
>
> -Steve
>
>
> On Wed, Aug 22, 2012 at 12:21 PM, Eric Wieling <EWieling () nyigc com> wrote:
>
>
>         The garbage bags have been on that pole for at least 6+ months.
>
>         What will end up happening is what happens every time something like this happens.  We call in trouble tickets for months until we 
> can get the issue labeled chronic, then we get a "Class 1 inspection", then they fix it.   One issue is that to get it labeled 
> chronic there needs to be three tickets opened within a month.  VZ's temp fix often works long enough that we can't get enough 
> tickets in within a month.
>
>         -----Original Message-----
>         From: William Herrin [mailto:bill () herrin us]
>         Sent: Wednesday, August 22, 2012 11:58 AM
>         To: Wayne E Bouchard
>         Cc: nanog () nanog org
>         Subject: Re: Verizon's New Repair Method: Plastic Garbage Bags
>
>         On Mon, Aug 20, 2012 at 7:17 PM, Wayne E Bouchard <web () typo org> wrote:
>         >> > On 08/20/2012 03:09 PM, Eric Wieling wrote:
>         >> >> http://rock.nyigc.net/verizon/
>
>         > To be fair, this sort of thing does happen from time to time in
>         > perfectly legitimate situations. In some cases, parts need to be
>         > acquired or maintenance schedules need to be arranged in order to do a
>         > propper repair. So just because you see these, don't immediately think
>         > it is bad techs rather than a temporary, "keep it working until you
>         > can do it right."
>
>         Uh... no. Quick hacks happen from time to time to keep things running.
>         Layers upon layers of quick hacks that are never cleaned up (see
>         picture) happen through incompetence. If not on the part of the techs then on the part of the managers who 
> rushed the techs onward to the next task.
>
>         Always time to do it over, never time to do it right == incompetent.
>
>         Regards,
>         Bill Herrin
>
>
>
>         --
>         William D. Herrin ................ herrin () dirtside com  bill () herrin us
>         3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004