Re: Common operational misconceptions

[Mike Andrews <mikea () mikea ath cx>]

On Fri, Feb 17, 2012 at 08:46:02AM -0800, Mike Lyon wrote:
> Sent from my iPhone
>
> On Feb 17, 2012, at 7:48, Jack Bates <jbates () brightok net> wrote:
>
> > On 2/17/2012 9:18 AM, Steve Clark wrote:
> > > Having worked with many people over the last 40 years, the good trouble
> > > shooters understood how things
> > > were suppose to work. This helps immeasurably in determining where to
> > > start looking.
> >
> > Ran into this not too long ago with a transport problem. The behavior I was seeing was indicative of the transport 
> > not stripping their outer tag. They put wireshark on a windows laptop and sent me the traffic captures. While I 
> > didn't know that M$ decided to do something silly like removing a single tag, all indicators were that the M$ stack 
> > "fixed" whatever was broken prior to wireshark. We took a capture from another device and proved the problem.
> >
> > Which is a common transport problem I often see, "Our configuration looks right, it must be on your end."
>
> If i had a dollar for everytime i've heard that from a telco, i'd be a
> rich man...

That and "I'm getting a good ping response here" while I've got the cable
at my end unplugged from the equipment.

-- 
Mike Andrews, W5EGO
mikea () mikea ath cx
Tired old sysadmin