nanog mailing list archives
RE: Common operational misconceptions
From: George Bonser <gbonser () seven com>
Date: Fri, 17 Feb 2012 19:35:03 +0000
A tech trying to troubleshoot it and fix it themselves is going to be hounded every five minutes for status updates and won't be able to get any work done because every five minutes (I kid you not, I have worked where that is a requirement) he has to pull his head out of what he is doing and answer a bunch of questions from the PHBs. And you always get "how long is it going to be" and you want to say "10 minutes longer than it would have been if you hadn't interrupted me" but you bite your tongue.
Though the flip side of that is that if someone has been neck deep in a problem for hours, you should force them to take a break, go get a drink of water, step outside for fresh air or a smoke if they do, or just talk to a colleague for a moment and review the problem. In my case, the stepping away for a few minutes has sometimes allowed the answer to the problem to suddenly snap into focus or in the process of describing it to someone else the forming of the thoughts to describe it often allows a new aspect of the problem to become visible that you hadn't noticed before.
Current thread:
- Re: Common operational misconceptions, (continued)
- Re: Common operational misconceptions Scott Helms (Feb 17)
- RE: Common operational misconceptions Brandt, Ralph (Feb 17)
- Re: Common operational misconceptions John Osmon (Feb 17)
- Re: Common operational misconceptions Jerry Jones (Feb 17)
- Re: Common operational misconceptions -Hammer- (Feb 17)
- RE: Common operational misconceptions Mario Eirea (Feb 17)
- Re: Common operational misconceptions Owen DeLong (Feb 17)
- Re: Common operational misconceptions -Hammer- (Feb 17)
- Re: Common operational misconceptions Jens Link (Feb 17)
- RE: Common operational misconceptions George Bonser (Feb 17)
- RE: Common operational misconceptions George Bonser (Feb 17)
- Re: Common operational misconceptions Owen DeLong (Feb 17)
- Re: Common operational misconceptions Jon Lewis (Feb 26)
- Re: Common operational misconceptions Marcel Plug (Feb 17)
- RE: Common operational misconceptions Brandt, Ralph (Feb 17)
- Re: Common operational misconceptions Owen DeLong (Feb 17)
- Re: Common operational misconceptions Valdis . Kletnieks (Feb 17)
- Re: Common operational misconceptions Robert Bonomi (Feb 17)
- Re: Common operational misconceptions Gary Buhrmaster (Feb 17)
- Re: Common operational misconceptions Tom Perrine (Feb 17)
- Re: Common operational misconceptions Randy Bush (Feb 17)