Centralized NOC Monitoring Solutions

[Eric Cables <ecables () gmail com>]

I am evaluating outsourced NOC solutions, where all of the device
monitoring and pro-active response is handled by a centralized NOC (NaaS?
:-)).  The goal is to reduce the day-to-day overhead of calling carriers to
troubleshoot circuit problems, basic network troubleshooting when
congestion occurs, pro-active response and notification when critical
systems go down during off hours, etc.  The focus is network related to
start, but could branch out into servers in the future.

Any feedback on: companies used, what to look for, and general thoughts on
a centralized NOC approach would be appreciated.

-- Eric Cables