Re: anyone from spamhaus hanging around?

[Brad Barnett <lists () l8r net>]

On Thu, 13 Sep 2012 11:17:44 -0400
Brad Barnett <brad () gamingsolutions ca> wrote:

> We've been running a clean operation for years, but recently, one of our
> clients spammed then entire universe (using external mail servers, but
> linking to some internal URLs).
>
> We've since terminated them, and such things are against our terms of
> use.  However, we seem to have massive issues getting any response from
> Spamhaus.  We're worried that perhaps we're just blackholed, or someone
> is on vacation, or something to that effect.
>
> Right now, we're essentially crippled -- and at the same time, we
> resolved the direct complaint a week ago.
>
> Does anyone have any idea as to how to contact someone at Spamhaus via
> IM, phone, etc?  IRC channel?
>
> Church? ;)
>
> NOTE: we're not perfect, but again -- we don't allow spamming.  We force
> unsubscribe footers on all outgoing mail clients send, we don't allow
> SPAM as per terms of use, and we insist that clients use a list of
> known-contacts if they do mailings. 
>
> EG: people they've have contact with in the past.