Re: Comcast contact

[Chad Reid <Chad.Reid () apollogrp edu>]

Andy, I posted in this list earlier in the week regarding Comcast and an issue my company was experiencing. I also 
posted at www.reddit.com/r/networking. I had numerous support staff from Comcast contact me over on Reddit. I would 
recommend posting there too.


Message: 4
Date: Tue, 6 Aug 2013 11:10:30 -0500
From: Brandon Galbraith <brandon.galbraith () gmail com>
To: Andy Ringsmuth <andy () newslink com>
Cc: NANOG list <nanog () nanog org>
Subject: Re: Comcast contact
Message-ID:
        <CADE4tYV2f4okFnY2GRPBckFa9gVuwJYGGAq18DFbjBOyLjmmTQ () mail gmail com>
Content-Type: text/plain; charset=UTF-8

Have you monitored your user's home Comcast connection with regards to packet loss or latency, preferably from 
network-near the SIP termination point?

On Tue, Aug 6, 2013 at 10:56 AM, Andy Ringsmuth <andy () newslink com> wrote:
> Any chance someone on this list is affiliated with Comcast who could contact me off-list?  I have an employee in 
> Virginia who works from home using, in part, a VOIP desk telephone tied into our office phone system back in 
> Nebraska.  She's had nothing but problems maintaining a stable connection and I'm at my wit's end to diagnose and fix 
> whatever is causing her problems.
>
> I've got this exact setup with several employees around the country, but this one person is the only one who, 1 - has 
> problems and 2 - has Comcast.
>
> Much appreciated!
>
> ----
> Andy Ringsmuth
> andy () newslink com
> News Link ? Manager Technology & Facilities
> 2201 Winthrop Rd., Lincoln, NE 68502-4158
> (402) 475-6397    (402) 304-0083 cellular


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