nanog mailing list archives
Quantifying the value of customer support
From: Kasper Adel <karim.adel () gmail com>
Date: Thu, 14 Feb 2013 12:52:09 -0800
Hello, We are a 2nd level of escalation in a service provider, trying to put a $ value on the support we give to our NOC and other implementation teams, when they email us about problems they face. But we are merely bits and bytes engineers that cant quantify and justify the value of what we do to the management team. I guess these smart suits want to see an excel sheet with a table of how much they save or gain by the support we do. We respond to technical questions and simulate problems in a lab. Can anyone help me with an idea or any material i can reuse? Templates? Has any one been in a similar situation. Thanks Kim
Current thread:
- Quantifying the value of customer support Kasper Adel (Feb 14)
- Re: Quantifying the value of customer support Andrew Latham (Feb 14)
- Re: Quantifying the value of customer support Kasper Adel (Feb 14)
- RE: Quantifying the value of customer support Siegel, David (Feb 14)
- Re: Quantifying the value of customer support Kasper Adel (Feb 15)
- Re: Quantifying the value of customer support Peter Kristolaitis (Feb 15)
- Re: Quantifying the value of customer support Kasper Adel (Feb 14)
- Re: Quantifying the value of customer support Andrew Latham (Feb 14)