Re: Looking for success stories in Qwest/Centurylink land

[Joe Maimon <jmaimon () ttec com>]

If the bells werent so bell like, it would be a lot harder to win 
business from them.

A colleague of mine is fond of asserting that the peter principle 
applies to corporations as a whole.

Joe


Warren Bailey wrote:
> Spoken like a true ATT customer..;)
>
>
>  From my Android phone on T-Mobile. The first nationwide 4G network.
>
>
>
> -------- Original message --------
> From: Brent Jones <brent () brentrjones com>
> Date: 01/28/2013 10:07 AM (GMT-08:00)
> To: Joe Maimon <jmaimon () ttec com>
> Cc: North American Networking and Offtopic Gripes List <nanog () nanog org>
> Subject: Re: Looking for success stories in Qwest/Centurylink land
>
>
> s/CenturyLink/ATT and I've got plenty of good stories for you.
> I think the big telcos these days simply don't care, and don't understand.
> They hire sales drones from Wal-Mart, and expect them to put in orders
> for longhaul circuits, or metro ethernet, and what you get is samples
> of perfume or pizza delivery.
>
> On Mon, Jan 28, 2013 at 9:32 AM, Joe Maimon <jmaimon () ttec com> wrote:
> > Anybody have some happy success stories to share about service in Qwest
> > service area post Centurylink acquisition?
> >
> > Unfortunately the ones I have contain more humor than success.
> >
> > Story #1
> >
> > Ethernet/Fiber service near Tampa ordered via partner, misordered as MPLS,
> > re-ordered as vpls.
> >
> > Delivered by June, I have been trying unsuccessfully to get a MAC off the
> > NID ever since.
> >
> > Similarly, I have been unsuccessful in getting the LEC onsite to
> > troubleshoot the NID. My last update was a due date of 2/22, after they
> > missed a 1/17 date. Nope, not a typo.
> >
> > Story #2
> >
> > Ethernet/Fiber service in Phoenix ordered via partner. Apparently, in order
> > to save on the expense of the NID/switch combo, the LEC ran the second set
> > of fiber strands up to an existing customer in the building, using dedicated
> > conduit from the building dmarc (which is accessible by our customer).
> >
> > They then instructed us to run copper back from their customer back to our
> > customer's space. This recipient of the new fiber refused permission (not to
> > mention being unhappy at unwittingly providing shared service).
> >
> > LEC claims the order was marked closed and delivered and any changes are new
> > orders that will take 45 days. There has not been an update since, although
> > presumably, we are on the 45 day clock.
> >
> > Due on the 1st, delivered in mid December, this is a month late with no
> > timely resolution in sight.
> >
> > I have been assured by everyone involved that escalation has been pursued to
> > the highest levels, including pleading with the CEO of the unwitting service
> > providing customer, to no avail.
> >
> > If someone from Centurylink who can make things happen and be privy to the
> > real dealings would please reach out directly to me, I have high hopes that
> > there can be happy endings for these stories.
> >
> > Or if anybody has any useful suggestions, ideas, advice, or even
> > commiserations, all are welcome to share.
> >
> > Best,
> >
> > Joe
>
>
>
> --
> Brent Jones
> brent () brentrjones com