nanog mailing list archives

Re: Cisco warranty


From: Brandon Ewing <nicotine () warningg com>
Date: Thu, 3 Apr 2014 13:46:37 -0500

On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
Did you purchase SMARTnet when you bought the device? If you didn't,
you're probably SOL.

This is not true.  Cisco provides a limited lifetime warranty on hardware
purchased from them or an authorized reseller, with our without SmartNet.

For an example, browse to
http://www.cisco-servicefinder.com/warrantyfinder.aspx and look up specific
products.  I looked up an WS-C3750G-48TS-S, and while the warranty does not
cover support (TAC contracts do), there is a lifetime warranty good for 5
years from EoS with a 10 business day turnaround.

-- 
Brandon Ewing                                        (nicotine () warningg com)

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