nanog mailing list archives

AutoTask as a ticketing system in a MNS NOC

From: Chris Garrett <chris () aperturefiber com>
Date: Thu, 7 Aug 2014 14:59:52 -0500

Does anyone on list have any firsthand experience with this software as a primary ticketing platform in a high volume 
NOC?

We are moving away from SolarWinds WebHelpDesk as our ticketing platform and this one came into the bidding late. 

http://www.autotask.com

Current thread:

AutoTask as a ticketing system in a MNS NOC Chris Garrett (Aug 07)
- Re: AutoTask as a ticketing system in a MNS NOC Chris Adams (Aug 07)
  - Re: AutoTask as a ticketing system in a MNS NOC Ameen Pishdadi (Aug 07)
    - Re: AutoTask as a ticketing system in a MNS NOC Corey Touchet (Aug 07)
    - Re: AutoTask as a ticketing system in a MNS NOC Chris Garrett (Aug 07)
  - Re: AutoTask as a ticketing system in a MNS NOC Chris Garrett (Aug 07)