Re: comcast business service

[shawn wilson <ag4ve.us () gmail com>]

Thanks. The tech said they looked at signal levels when I called and didn't
see anything. I didn't have a baseline at the time (I do now) and assumed
they'd see something there if there was something.

I do have the Netgear. So I'll keep this in mind when I call them again
(assuming it's really not a noise issue) though I'm not sure exactly what
happened here or how I can get them to try the same thing?
On Feb 20, 2014 3:11 PM, "Aaron C. de Bruyn" <aaron () heyaaron com> wrote:

> If it's one of their new Netgear-branded modems, see if you can get your
> tech to dig up an SMC.
>
> We had the same issue.  They swapped out one Netgear modem for another
> Netgear and the problem continued. The phone techs couldn't see the problem
> and kept blaming our equipment.  They finally sent out one of the 'senior'
> engineers I had worked with before on other jobs.  He managed to get a hold
> of one of the SMCs from their warehouse.  No more issues.
>
> -A
>
>
> On Thu, Feb 20, 2014 at 1:08 AM, shawn wilson <ag4ve.us () gmail com> wrote:
>
> > A while ago I got Comcast's business service. Semi-idle connections
> > are get dropped (I haven't really diagnosed this - I just no that it
> > isn't the client or server but some network in between). However the
> > second and most obvious issue is that intermittently, the service will
> > grind to a halt:
> > --- 8.8.8.8 ping statistics ---
> > 37 packets transmitted, 34 received, 8% packet loss, time 36263ms
> > rtt min/avg/max/mdev = 398.821/5989.160/14407.055/3808.068 ms, pipe 15
> >
> > After a modem reboot, it goes normal:
> > --- 8.8.8.8 ping statistics ---
> > 4 packets transmitted, 4 received, 0% packet loss, time 3003ms
> > rtt min/avg/max/mdev = 23.181/23.920/24.298/0.474 ms
> >
> > This seems to happen about once or twice a day. I can't attribute it
> > to any type of traffic or number of connections. All of the rest of
> > the network equipment is the same and the behavior persists when a
> > computer is plugged directly into the modem. I called Comcast and they
> > said they didn't see anything even when I was experiencing ridiculous
> > ping times. I tend to think it's an issue with the 'modem' but I'm not
> > sure what the issue might be or how to reproduce it when asked to if I
> > tell them to look at it.