Re: Arista unqualified SFP

[Mark Tinka <mark.tinka () seacom mu>]

On 18/Aug/16 14:05, Tim Jackson wrote:


> That's not the answer I got at all from Arista:
>
> "I understand that Arista TAC indicated that <SE> could provide you
> with a transceiver unlock code. While it is true that the unlock code
> concept exists, it is very unusual for us to unlock optics on
> switches. We’d be happy to talk with you further about this in person. "
>
> Followup was:
>
> "As I'm sure you know, Arista is not the only manufacturer that has
> made this choice. Unlike our competition, we work to make our optics
> pricing competitive, but we'll never be as low as the "Taiwan
> specials" that you see floating around. I have another customer that
> was flashing white label optics that just made the decision to start
> using Arista labeled optics again because they were tired of bad quality."
>
> They basically said we'll sell you 10x priced optics instead of 100x
> and we're awesome because we do that. No unlock for you, buy our
> slightly cheaper OEM optics instead.

So the bottom line is that not all AM's are built the same.

Some are nice, some are not. Some are enthusiastic, some are docile.
Some are self-motivated, some need a fire lit underneath them.

My advice, tell them you'll take your business elsewhere if they don't
come to the table. If that does not work, request for another AM. If
that doesn't work, escalate to the sales head. If that doesn't work,
look for another Arista sales office in some other region.

If all that fails, move on to another vendor - although I doubt it will
get to that point before someone within Arista is screamed at. Of
course, there's always Twitter :-)...

Mark.