Operations task management software?

[David Hubbard <dhubbard () dino hostasaurus com>]

Hi all, curious if anyone has recommendations on software that helps manage routine duties assigned to operations staff?

For example, let’s say we have a P&P that says someone from the netops group must check that Rancid is successfully 
backing up all router configs bi-weekly.  Ideally, it would send an email reminder to this pre-defined group of people 
saying hey, it’s Monday, someone needs to check this and come acknowledge the task as having been completed.  If that 
doesn’t occur, pre-defined manager X is notified on Tuesday.  If manager X doesn’t get someone to complete the task, 
director Y is notified, so on and so forth.  Then, perhaps periodically it emails manager X anyway and says hey, it’s 
been three months, you need to audit netops to ensure they’re actually doing the Rancid audit and not just checking 
that it was done.  This could be applied to the staff who check on backup failures, backup internet circuit status, out 
of band interfaces, etc.

A data center I looked at recently had QR code stickers on all of their infrastructure stuff and there were staff 
assigned to check and log certain displayed values each day.  The software would at least ensure they actually visited 
the equipment by requiring they scan the relevant QR code when in front of it.  So I figure something that does what 
I’m looking for properly already exists.

Thanks,

David