nanog mailing list archives
Re: Bell Canada contact - need help with DNS issue
From: Rich Lafferty <rich () lafferty ca>
Date: Thu, 24 Nov 2016 20:05:53 -0500
dnsadmin@ is no longer, but I was able to get a ticket past the front-line business support to an _incredibly_ helpful enterprise-level support desk who figured out what was going on and paged (!) their DNS team to intervene.
I figured that the depths of Bell Canada were innavigable but we managed to get a resolution a day sooner than a TTL.
-Rich
Paul Stewart <mailto:paul () paulstewart org> November 22, 2016 at 11:37 AMTry dnsadmin () bell ca <mailto:dnsadmin () bell ca> ? I haven’t used that address in quite some time but someone did respond to it some time agoPaul Rich Lafferty <mailto:rich () lafferty ca> November 19, 2016 at 11:13 AM Hi,Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday.$ dig freshbooks.com @207.164.234.129 ; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;freshbooks.com. IN A ;; Query time: 305 msec ;; SERVER: 207.164.234.129#53(207.164.234.129) ;; WHEN: Sat Nov 19 10:44:59 2016 ;; MSG SIZE rcvd: 32No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.Thanks, -Rich
Current thread:
- Bell Canada contact - need help with DNS issue Rich Lafferty (Nov 19)
- Re: Bell Canada contact - need help with DNS issue Paul Stewart (Nov 22)
- Re: Bell Canada contact - need help with DNS issue Rich Lafferty (Nov 24)
- Re: Bell Canada contact - need help with DNS issue Paul Stewart (Nov 22)