Re: Telia network quality

["Van Dyk, Donovan via NANOG" <nanog () nanog org>]

We use them globally and often work with their teams. 

Pros – customer service is excellent, very fast response times and good engineers. They are don’t beat around the bush 
if the issue is their fault, they will come right out and tell you so you can stop scrambling. They are also pretty 
good at resolving the issues on their network in a timely manner. 

Cons – Out of all our carriers, they have the most problems. Most of the time it comes down to minor issues in their NA 
and EU backbone, sometimes congestion in the backbone. We have very network sensitive traffic so we pick up on most 
internet issues. They’ve also had the most mis-configuration issues of all our carriers. The configuration issues were 
quite a while ago. We got on them pretty hard about this and since then no more configuration issues. 

All in all, their service is good and have no problem recommending them. 

Good luck

--
Donovan Van Dyk





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On 2/2/17, 11:12 AM, "Don" <don () adinine com> wrote:

    I heard Telia's quality had been on the decline lately as they were signing on lots of high-capacity new customers, 
and Cloudflare had some complaint about them a few months prior too. Does anybody have any insight into whether this is 
still the case? I was trying to evaluate whether Telia would be a good carrier to switch over to as a primary provider, 
as their pricing does look pretty attractive.
    
    B/R
    Don