Re: Network Speed Testing and Monitoring Platform

[Joel Jaeggli <joelja () bogus com>]

> On Jan 16, 2019, at 08:52, Colton Conor <colton.conor () gmail com> wrote:
>
> As an internet service provider with many small business and residential customers, our most common tech support 
> calls are speed related. Customers complaining on slow speeds, slowdowns, etc.
>
> We have a SNMP and ping monitoring platform today, but that mainly tells us up-time and if data is flowing across the 
> interface. We can of course see the link speed, but customer call in saying the are not getting that speed. 
>
> We are looking for a way to remotely test customers internet connections besides telling the customer to go to 
> speedtest.net, or worse sending a tech out with a laptop to do the same thing.

So one of the properties of customer experience of internet performance is that their first hop is not going to be 
exposed in testing from the CPE. This is one of the enduring motivations of internet speed tests run inside clients.

Setting aside claims about buffer bloat. Radio interfaces can have dramatic impact on the first hop latency that 
propagate to everything upstream.

> What opensource and commercial options are out there?