Re: AT&T starting to charge for RFOs on ASE tail circuits?

[Mel Beckman <mel () beckman org>]

I wonder how this fits in with AT&T’s SLA commitments? How can you audit your SLA without the RFOs?

 -mel beckman

On Jan 18, 2019, at 9:28 AM, Victor Breen <victor () impulse net<mailto:victor () impulse net>> wrote:


Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about this "gold 
status" you speak of.

--
Victor Breen  |  victor () impulse net<mailto:victor () impulse net>
Sr. Engineer  |  Impulse Advanced Communications
main 805.456.5800  |  www.impulse.net<http://www.impulse.net>

________________________________
From: Kaiser, Erich <erich () gotfusion net<mailto:erich () gotfusion net>>
Sent: Friday, January 18, 2019 8:17:39 AM
To: Victor Breen
Cc: nanog () nanog org<mailto:nanog () nanog org>
Subject: Re: AT&T starting to charge for RFOs on ASE tail circuits?

Yes we have seen that response in the past on RFOs.  Most of these random outages are maintenance for moving fiber due 
to construction and they do not tell you when it is going to happen, we have been complaining about this for the past 
year to them.    Every other carrier issues a maintenance notification (most of the time), for some reason they do not 
feel it is necessary and blame the ASE product.

We are now a gold status customers so the support has gotten better.  We are 2 months into it so we will see long term 
how it will work out.

Dealing with them has been frustrating for sure...

Erich Kaiser
The Fusion Network



On Fri, Jan 18, 2019 at 9:19 AM Victor Breen <victor () impulse net<mailto:victor () impulse net>> wrote:

Hey All,


I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our 
folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come 
back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is 
billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is 
the first time I've heard of this happening with any of our last-mile transport providers.


I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?

--
Victor Breen  |  victor () impulse net<mailto:victor () impulse net>
Sr. Engineer  |  Impulse Advanced Communications
www.impulse.net<http://www.impulse.net>