nanog mailing list archives
Re: netflix proxy/unblocker false detection
From: Mike Hammett <nanog () ics-il net>
Date: Thu, 25 Jun 2020 17:32:40 -0500 (CDT)
IPv6? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Denys Fedoryshchenko" <nuclearcat () nuclearcat com> To: "Dave Temkin" <dave () temk in> Cc: "North American Network Operators' Group" <nanog () nanog org> Sent: Thursday, June 25, 2020 2:44:43 PM Subject: Re: netflix proxy/unblocker false detection On 2020-06-25 19:20, Dave Temkin via NANOG wrote:
If you or others are not receiving a satisfactory reply from us (Netflix) on this issue, please feel free to reach out directly and I'll make sure it gets handled. So far as we know, we handle CGNAT (and IPv6) appropriately. Sometimes ranges get reassigned and the data that we have gets stale - this happens quite often since formal runout, and so sometimes we're behind the ball on it, but be assured that we take this seriously. Thanks, -Dave
This problem has been bothering operators in Lebanon for more than a month, and frankly they have not received any reasonable answers yet. IP's are the same for several years, no changes, but all of sudden users start to get reduced list of titles (only netflix originals) and popup messages. Maybe some of the clients are doing something bad, but in fact its not right to block legitimate clients with them because they are behind same CGNAT IP, I know for sure that I am using an absolutely normal account of the highest plan, on my absolutely ordinary Smart TV for last year, without any changes, i am in the same IP pool, but yet i have problem. And if someone doing something bad, we(ISP) can assist and if there is enough info, we move such people to different IP pool or if there is clear proof of wrongdoing we can even disconnect such clients. But we are getting nothing at all from support, except template "we are working hard on your problem", which is kind of disrespectful and enough. Today I tried it myself as a client, and as result it was 4 hour standoff in live chat, as support tried to feed me usual "we are working hard on your problem" and as i didnt accepted usual script/templates anymore, it turned into outright mockery on me, sending me literally same message template again and again, until i realised that i was wasting my time with reasoning. At the end, i received an answer that temporarily ok for me, but i hope the problem will be resolved properly soon, if it reached the right person, due my polite persistence.* At least today we got new contact, email for geosupport, and i have some hope that it will be more helpful, at least 3 ISP representatives mailed them. And i know for sure that i'm not going to give up until i find proper solution. *Which cost me and my cat a lot of stress today. (I couldn’t feed the cat because of the live chat timeouts, and he just keep meowing under the table demanding food).
Current thread:
- Re: netflix proxy/unblocker false detection, (continued)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 27)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 27)
- Re: netflix proxy/unblocker false detection Sabri Berisha (Jun 26)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 27)
- Re: netflix proxy/unblocker false detection Tom Beecher (Jun 29)
- Re: netflix proxy/unblocker false detection Randy Bush (Jun 28)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 28)
- Re: netflix proxy/unblocker false detection Valdis Klētnieks (Jun 28)
- Re: netflix proxy/unblocker false detection Dave Temkin via NANOG (Jun 25)
- Re: netflix proxy/unblocker false detection Denys Fedoryshchenko (Jun 25)
- Re: netflix proxy/unblocker false detection Mike Hammett (Jun 25)
- Re: netflix proxy/unblocker false detection Denys Fedoryshchenko (Jun 25)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 26)
- Re: netflix proxy/unblocker false detection Brian J. Murrell (Jun 26)
- Re: netflix proxy/unblocker false detection Owen DeLong (Jun 26)
- Re: netflix proxy/unblocker false detection Mark Tinka (Jun 27)
- Re: netflix proxy/unblocker false detection Owen DeLong (Jun 26)