Re: Contact at Ubiquiti Networks?

[Tom Beecher <beecher () beecher cc>]

Mostly agree, but the "your pet bug" argument has validity.

When the thing that isn't working is basic functionality, (e.g. IPv6) ,
there is no excuse for that not to work, and a company that tries to spin
'basic functionality" as "feature request" tends to dig their own grave.

But many, many bugs are a result of a Large Spending Companies that told a
vendor "implement this thing or I won't buy from you anymore". Sometimes
that thing is a good feature that advances the entire industry, and
sometimes that thing is a bad feature that only helps their situation and
they are simply throwing money to make it someone else's problem.

This is why we see the historical pattern. Vendor enters the space and they
are great! Over some years their code bloats all to hell and turns into
buggy garbage because they are spending 90% of their time supporting 10% of
the features from 5% of their customers because they spend the most money.
Eventually someone starts something new and enters the space and here we go
again. Sound familiar?

On Tue, May 26, 2020 at 10:45 AM Mike Bolitho <mikebolitho () gmail com> wrote:

> > > Your or my pet bug may never get fixed, based on market demand. That’s
> simply capitalism, not low quality.
>
> No, that's low quality, full stop. Bugs need to be fixed in software that
> you are selling. I bought a product and I expect it to work. If they are
> going to tout themselves as enterprise grade, which they do (*Narrator:
> They're not*), then they need to fix bugs in their production software.
>
> - Mike Bolitho
>
>
> On Tue, May 26, 2020 at 6:44 AM Mel Beckman <mel () beckman org> wrote:
>
> > I deploy Ubiquiti equipment quite a bit, both in WLANs and WISP
> > distribution networks. It’s excellent quality at a dirt cheap price. As
> > with all software-based products, there will be bugs. Your or my pet bug
> > may never get fixed, based on market demand. That’s simply capitalism, not
> > low quality. None of us can afford to pay for perfection, because it would
> > never ship.
> >
> > I deployed 400 HP-Aruba APs at SFO, and that installation requires a
> > full-time network engineer to manage the system. I’ve deployed many more
> > times that in Unifi APs and they run perfectly well with only periodic
> > software updates to accommodate new client device types. Unifi is 75%
> > cheaper than Aruba, for essentially the same result.
> >
> >  -mel
> >
> > > On May 26, 2020, at 6:29 AM, Matt Hoppes <
> > mattlists () rivervalleyinternet net> wrote:
> > > Except, you could argue they are exceling.  Stocks are going up up up,
> > and folks buy the product.
> > > I really wish stock holders would ask the proper questions in the
> > quarterly calls.
> > > > On 5/26/20 8:53 AM, Mike Hammett wrote:
> > > > That is a big problem. In terms of their UniFi product line, there are
> > no reasonable alternatives.
> > > > Upper management is the biggest problem. They have severe ADD.
> > > > A ton of companies have these kinds of issues. They just plain don't
> > hire enough people in the right areas to really excel.
> > > > -----
> > > > Mike Hammett
> > > > Intelligent Computing Solutions <http://www.ics-il.com/>
> > > > <https://www.facebook.com/ICSIL><
> > https://plus.google.com/+IntelligentComputingSolutionsDeKalb><
> > https://www.linkedin.com/company/intelligent-computing-solutions><
> > https://twitter.com/ICSIL>
> > > > Midwest Internet Exchange <http://www.midwest-ix.com/>
> > > > <https://www.facebook.com/mdwestix><
> > https://www.linkedin.com/company/midwest-internet-exchange><
> > https://twitter.com/mdwestix>
> > > > The Brothers WISP <http://www.thebrotherswisp.com/>
> > > > <https://www.facebook.com/thebrotherswisp><
> > https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> > > >
> > ------------------------------------------------------------------------
> > > > *From: *"Ben P" <bp () list-subs com>
> > > > *To: *"Mike Hammett" <nanog () ics-il net>
> > > > *Cc: *"j k" <jsklein () gmail com>, "NANOG list" <nanog () nanog org>
> > > > *Sent: *Tuesday, May 26, 2020 5:01:36 AM
> > > > *Subject: *Re: Contact at Ubiquiti Networks?
> > > > Agree 1000% with the sentiments expressed by Mike.
> > > > Unfortunately despite much research I’ve been unable to find a
> > suitable replacement vendor.  All the other vendors seem to want to ram
> > cloud-management down your throat which I absolutely do not want.  My
> > network, my control, not under the auspices of someone else’s magic cloud.
> > > >    On 25 May 2020, at 21:21, Mike Hammett <nanog () ics-il net
> > > >    <mailto:nanog () ics-il net>> wrote:
> > > >    The company has mostly fallen apart. Their sales are going up, but
> > > >    their responsiveness and customer support have been declining over
> > > >    the last five years.
> > > >    -----
> > > >    Mike Hammett
> > > >    Intelligent Computing Solutions <http://www.ics-il.com/>
> > > >    <https://www.facebook.com/ICSIL><
> > https://plus.google.com/+IntelligentComputingSolutionsDeKalb><
> > https://www.linkedin.com/company/intelligent-computing-solutions><
> > https://twitter.com/ICSIL>
> > > >    Midwest Internet Exchange <http://www.midwest-ix.com/>
> > > >    <https://www.facebook.com/mdwestix><
> > https://www.linkedin.com/company/midwest-internet-exchange><
> > https://twitter.com/mdwestix>
> > > >    The Brothers WISP <http://www.thebrotherswisp.com/>
> > > >    <https://www.facebook.com/thebrotherswisp><
> > https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> > > >
> > ------------------------------------------------------------------------
> > > >    *From:*"j k" <jsklein () gmail com <mailto:jsklein () gmail com>>
> > > >    *To:*"NANOG list" <nanog () nanog org <mailto:nanog () nanog org>>
> > > >    *Sent:*Monday, May 25, 2020 3:16:36 PM
> > > >    *Subject:*Contact at Ubiquiti Networks?
> > > >    Does anyone have a good contact at Ubiquity Networks? Finding a
> > > >    pattern I don't like.
> > > >    Joe Klein
> > > >    "inveniet viam, aut faciet"^ --- Seneca's Hercules Furens (Act II,
> > > >    Scene 1)
> > > >    "I never lose. I either win or learn" - Nelson Mandela