Re: Re[6]: Disney+ Geolocation (again)

[Mike Hammett <nanog () ics-il net>]

Jeff, 


I think this is another example of the disconnect between technical teams and support teams at consumer-facing 
organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, 
much less on network issues. 


I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. 
Since this message, there seems to have been more than one attempt to resolve these types of problems via that link 
without success. The support site linked to also has rather sparse information regarding how to solve these types of 
issues. 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Jeff Mansukhani" <jeff () mansukhani net> 
To: "Brian Turnbow" <b.turnbow () twt it>, "Mike Hammett" <nanog () ics-il net>, josh () imaginenetworksllc com 
Cc: nanog () nanog org 
Sent: Friday, November 20, 2020 5:29:48 PM 
Subject: Re[6]: Disney+ Geolocation (again) 


Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they 
may properly track and redirect as appropriate. Thank you. 


------ Original Message ------ 
From: "Brian Turnbow" < b.turnbow () twt it > 
To: "Jeff Mansukhani" < jeff () mansukhani net >; "Mike Hammett" < nanog () ics-il net >; " josh () imaginenetworksllc 
com " < josh () imaginenetworksllc com > 
Cc: " nanog () nanog org " < nanog () nanog org > 
Sent: 11/20/2020 11:32:45 AM 
Subject: Re: Re[4]: Disney+ Geolocation (again) 






Hi Jeff 
That seems to be oriented twords end users, not isps. 
Are you suggesting that isps call/chat customer service? 
So there Is no noc to noc services available? 


When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? 


Thanks 
Brian 





Brian Turnbow 


Da: Jeff Mansukhani < jeff () mansukhani net > 
Inviato: venerdì 20 novembre 2020 20:17 
A: Brian Turnbow; Mike Hammett; josh () imaginenetworksllc com 
Cc: nanog () nanog org 
Oggetto: Re[4]: Disney+ Geolocation (again) 





HI all, 



Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please 
kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. 


Thank you 


J 


------ Original Message ------ 
From: "Brian Turnbow via NANOG" < nanog () nanog org > 
To: "Mike Hammett" < nanog () ics-il net > 
Cc: " nanog () nanog org " < nanog () nanog org > 
Sent: 11/16/2020 8:12:29 AM 
Subject: RE: Re[2]: Disney+ Geolocation (again) 



<blockquote>


Hi Mike, 

You may want to add 
technical operations services team TechOps-Services () disneystreaming com 

We wrote to the distribution address and they replied forwarding it to services 

Brian 




From: NANOG < nanog-bounces+b.turnbow=twt.it () nanog org > On Behalf Of Mike Hammett 
Sent: Friday, November 13, 2020 7:25 PM 
To: Jeff Mansukhani < jeff () mansukhani net > 
Cc: Nanog () nanog org 
Subject: Re: Re[2]: Disney+ Geolocation (again) 


I updated our page. :-) 



----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

----- Original Message -----


From: "Jeff Mansukhani" < jeff () mansukhani net > 
To: "Seth Mattinen" < sethm () rollernet us >, Nanog () nanog org 
Sent: Thursday, November 12, 2020 5:49:40 PM 
Subject: Re[2]: Disney+ Geolocation (again) 

Specifically for Network Operators, you may email 
TechOps-Distribution () disneystreaming com for technical issues relating 
to Disney+. Hope this helps. 

Thanks 

J 






</blockquote>