nanog mailing list archives

Re: Disney+ Issues


From: Nick Suan via NANOG <nanog () nanog org>
Date: Fri, 29 Apr 2022 10:09:14 -0500

The fact that it even has to come to this idea is ridiculous but I wonder about the success of holding a normal 
customer account with repeat offending streaming services so you could report this, by proxy, /as/ a customer. 

On Fri, Apr 29, 2022, at 8:38 AM, Josh Luthman wrote:
Disney+ appear to be the worst outfit at handling this kind of thing: They have no concept of a service provider

Aren't all of them that way?  That's been my experience.  Their front line support often tells me to call my ISP.

On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <paul () prt org> wrote:
On 29/04/2022 14:22, Josh Luthman wrote:

Did you try:

Disney+: E-mail them the trouble subnet at 
TechOps-Distribution () disneystreaming com. Also, 
TechOps-Services () disneystreaming com will probably be where that sends 
you. Another possible email is disneyplusispsupport () disneyplus com.

https://thebrotherswisp.com/index.php/geo-and-vpn/


We too are having the same issue - started suddenly around 6-8 weeks ago 
having worked fine for at least a year.  I have no idea what they 
changed.  Based on my first hand knowledge, these E-mail addresses go 
nowhere where anyone either can - or wants to - resolve issues.

Disney+ appear to be the worst outfit at handling this kind of thing: 
They have no concept of a service provider wanting them to update an 
entire block - they are fixing this for individual customers who call 
them but we are calling them weekly, and E-mailing regularly too; but go 
around in circles where someone promises to call back having sorted it.  
This never happens.

They also appear to use some opaque geoloc service (who themselves don't 
have a "you have this wrong" button) and really don't care that they are 
making life difficult for their paying customers!

We have to keep telling new customers variations of "Yes, this is 
Disney's fault, no we can't fix it" which doesn't go down very well 
because "It worked fine with my previous provider, it must be your 
issue".  Apart from suggesting they cancel their subscription because of 
Disney's incompetence there's not much else we can do :(

<rant mode>
I get that you have to appease rights holders and do this idiotic 
geolocation thing, because they are still obsessed with geographical 
boundaries in the 21st century.  But if you are going to do this, can 
you please damned well fix *your* screwups when you get it wrong in a 
timely manner - or don't bother doing it at all.
</rant mode>

Paul.


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