nanog mailing list archives
Re: cogent - Sales practices
From: Saku Ytti <saku () ytti fi>
Date: Sun, 7 Aug 2022 10:46:55 +0300
On Sat, 6 Aug 2022 at 23:08, Eric Kuhnke <eric.kuhnke () gmail com> wrote:
I have a morbid curiosity about what the CRM database looks like inside Cogent, for the stale/cold leads that get passed on to a new junior sales rep every six months. The amount of peoples' names/email addresses/phone numbers in there must be stupendous. All of this can probably serve as a useful training tool for smaller/mid sized ISPs with their own outbound sales staff on how not to treat the potential customers.
What is the benchmark? What are we trying to do? Where does CCOI fail and some competitor succeeds? Purely from tenQ POV, CCOI seems to be doing fine and improving. Many shops that we could consider competitors have been run to the ground or been sold off to avoid losing more. I fear that what they are doing objectively works from a business POV, and nanog is not representative of the addressable market, if anything, it may be a net-win to get rid of us, as we may be more expensive to support than mean. -- ++ytti
Current thread:
- cogent - Sales practices Dennis Burgess (Aug 05)
- Re: cogent - Sales practices Jon Sands (Aug 05)
- Re: cogent - Sales practices Glenn Kelley (Aug 05)
- Re: cogent - Sales practices Paul Emmons (Aug 05)
- Re: cogent - Sales practices Glenn Kelley (Aug 05)
- RE: cogent - Sales practices Shawn L via NANOG (Aug 05)
- Re: cogent - Sales practices Dovid Bender (Aug 05)
- Re: cogent - Sales practices Glenn Kelley (Aug 05)
- Re: cogent - Sales practices August Yang via NANOG (Aug 05)
- Re: cogent - Sales practices Eric Kuhnke (Aug 06)
- Re: cogent - Sales practices Lou D (Aug 06)
- Re: cogent - Sales practices Saku Ytti (Aug 07)
- Re: cogent - Sales practices Jon Sands (Aug 05)