Re: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

[Austin Ayers via NANOG <nanog () nanog org>]

Thank you,

The IP of his gateway is 65.29.110.132 - as you can see it's having horrible ping times to go a few city blocks (56ms) 
in addition to the horrid drops.

I believe several tickets have been opened for his address too, 1718 Leland Ave. Lima, OH 45805

Thank you!
-Austin

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________________________________
From: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN () charter com>
Sent: Tuesday, February 7, 2023 5:03 PM
To: Austin Ayers <austin () coretransit net>; nanog () nanog org <nanog () nanog org>
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN () charter com>
Subject: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss


All

​

I opened INC000026031132 for our CBO-CSC team to review



Thank you,





James Wynn | Network Engineer III  |  Austin NOC  866.248.7662 option 2 option 5





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13620-A North FM 620, Suite 200 | Austin, TX  78717



From: Austin Ayers <austin () coretransit net>
Sent: Tuesday, February 7, 2023 3:53 PM
To: nanog () nanog org
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN () charter com>
Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



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________________________________

From: Austin Ayers
Sent: Tuesday, February 7, 2023 4:46 PM
To: nanog () nanog org<mailto:nanog () nanog org> <nanog () nanog org<mailto:nanog () nanog org>>
Cc: NOC.AUS.NATL.BBN () charter com<mailto:NOC.AUS.NATL.BBN () charter com> <NOC.AUS.NATL.BBN () charter 
com<mailto:NOC.AUS.NATL.BBN () charter com>>
Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



Hello all,



One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random 
disconnects.



I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been 
going on for weeks.



Node having problems: lag-1.limaohid01h.netops.charter.com



NOC seems like they don't care, same with OSP in the field.



There is no reason why this hop (#13) should have up to 613ms ping times.



Thank you,

Austin



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