RE: Best TAC Services from Equipment Vendors

[John van Oppen <john () vanoppen com>]

That honestly is what my experience used to be but this has not been my observation recently, even when we as a large 
NSP provide all detail and literally ask about possible bugs.

From: NANOG <nanog-bounces+john=vanoppen.com () nanog org> On Behalf Of Joel Esler
Sent: Thursday, March 7, 2024 11:46 AM
To: Pascal Masha <pascalmasha () gmail com>
Cc: nanog <nanog () nanog org>
Subject: Re: Best TAC Services from Equipment Vendors

It may be a pain in the butt to get Cisco equipment, but their TAC is sublime.  If something is critical enough, and 
you push hard enough, Cisco will move heaven and earth to solve your issue.