PaulDotCom mailing list archives
End user education
From: lonervamp at gmail.com (Michael Dickey)
Date: Mon, 15 Feb 2010 16:15:19 -0600
Unfortunately, we can't explain personal risk to people who drive on our public roads. And they have a clear vested interest in safety and the ability to understand the consequences.* Let alone attesting for individual risk acceptances and personal choices at work or at home on their computer systems or dealing with customer data...and the highly complex, technical, and ephemeral topic of digital security. (Which many of *us* can't even agree upon what is FUD and what is realistic and what ALE should be and best practices are and whether China is involved...) In addition, concepts taught in user education only last so long as their own workplace convenience is not impacted or it is mandated in their job description/evaluation/employment status. At home, it only lasts as long as they can do it themselves quickly. And how many people are educated on changing their own oil or tires? Or hell, their own wiper blades? Taking a slightly different tack, I believe in a healthy mix of all the things that come up over time as discussion points. User education has a place, I just wouldn't want to place my bets on it being as impactful as other approaches (to throw it out: 85% technlogical controls, 15% education). There are times it works, such as small group education; those that truly do hunger for the knowledge; have even more vested interest like C-levels, IT directors, and so on. But I consider all of that to be "microscopic" education; i.e. small group or consultant types of roles...people who are discretely paying money for the exchange. Holy hell the keyboard I'm typing on is horrid...I hope that's maple syrup undr th keys... * Yes, you can say that if we stopped driver education, we'd be far worse...but we certainly have a huge share of non-weather, non-mechanical, non-freak incidents on the roads... -------------- next part -------------- An HTML attachment was scrubbed... URL: http://mail.pauldotcom.com/pipermail/pauldotcom/attachments/20100215/8b8cae2f/attachment.htm
Current thread:
- End user education Jack Daniel (Feb 14)
- End user education Jody & Jennifer McCluggage (Feb 14)
- End user education Raffi Jamgotchian (Feb 14)
- End user education Jack Daniel (Feb 15)
- End user education d4ncingd4n at gmail.com (Feb 15)
- End user education Jack Daniel (Feb 15)
- End user education Michael Dickey (Feb 15)
- End user education Dancing Dan (Feb 15)
- End user education Jack Daniel (Feb 15)