Re: Saas Vendors

[MV <mvharley2 () gmail com>]

Contracts are as good as the promises on the paper, and leaving a contract
is great if you do not mind fugging with your customers attention span.

Making a commitment with a company to represent your identity/brand/etc is a
business decision that MUST define the amount of risk you are willing to
take on via contractual relationships, and what costs you are willing to pay
to ensure an SLA that makes everyone happy.

Planning on failing is not good planning.

MV

On Fri, Feb 18, 2011 at 10:27 AM, Juan Cortes <juanccortester () gmail com>wrote:

> Its all about the contract! Making sure all areas are covered. Could be
> that u dont want to deal with them so u let them handle it all under
> contract . Or you could have it that your team handles incidents permission
> to audit when needed etc...
>
> On Feb 18, 2011 10:33 AM, "Andrew Anderson" <andycapp92 () gmail com> wrote:
>
> My organization is currently looking at a web-based hosted solution to one
> of our needs.
>
> I am wondering what is the defacto standard with regard to Saas vendors and
> communicating the state of their security.  My current assumption is that in
> the majority of cases, the client has no access to anything other than a
> promise that the vendor is secure.  Is that true?
>
> Beyond informing  management that they are in the position of having to
> blindly trust the provider; I am looking for any advice as to ways of
> gaining more comfort with a particular vendor that actually work / have
> worked for you?
>
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