Security Basics mailing list archives
RE: CA eTrust AV
From: "Lett, Craig" <Craig.Lett () usfc com>
Date: Mon, 8 Nov 2004 16:14:58 -0500
CA's support is awful all around. This is from a former employee. The AV product is a pretty strong product for them though. I would suggest supportconnect.ca.com or esupport.ca.com for support if you can get away without talking to a drone. Esupport is going away soon though. Everything should be migrated to supportconnect by now though. Craig Lett Security Administrator USF Technology Services 630 Kenmoor Ave SE, Suite 200 Grand Rapids, MI 49546 craig.lett () usfc com o: 616 802-1069 c: 616 292-9039 -----Original Message----- From: Photodemo [mailto:photodemo () dsl pipex com] Sent: Monday, November 08, 2004 3:30 PM To: 'sec-basic list'; 'Sec.Focus FW' Subject: CA eTrust AV Do any of you use CA eTrust Antivirus 7 or 7.1 ? We have 4000 users. Product seems effective but CA support is dreadful. Cannot get simplest of answers. I have a senior engineer teaching their Helpdesk about the product. Anybody have good or bad experience of this product ? Thanks in advance. ------------------------------------------------------------------------------------- This e-mail is the exclusive, private and confidential property of the sender. The information contained in it is intended solely for the use of the sender and the intended recipient. If you are not the intended recipient you are hereby advised that any unauthorized disclosure, copying, distribution or the taking of any action in reliance on the contents of this message is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone (call the USF Corporation Technical Support Center at 1-800-753-4563) and then destroy this document and any copies in any form immediately. Finally, the recipient should check this email and any attachments for the presence of viruses. USF Corporation accepts no liability for any damage caused by any virus transmitted by this email. -------------------------------------------------------------------------------------
Current thread:
- RE: CA eTrust AV justin . schlegel (Nov 08)
- <Possible follow-ups>
- RE: CA eTrust AV Kathmann, Nicholas (Nov 08)
- Re: CA eTrust AV Nicholas Diotte (Nov 08)
- RE: CA eTrust AV Horn Michael (Nov 09)
- RE: CA eTrust AV Lett, Craig (Nov 09)
- Re: CA eTrust AV Robert Mezzone (Nov 09)
- Re: CA eTrust AV Robert Mezzone (Nov 09)
- RE: CA eTrust AV Ryan Behan (Nov 09)
- Re: CA eTrust AV Dan Tesch (Nov 09)
- RE: CA eTrust AV SMiller (Nov 09)
- RE: CA eTrust AV Kris Wingard (Nov 09)