Re: Maintenance Window(s) Procedures

[Buz Dale <buz.dale () USG EDU>]

What do you consider maintenance? Adding or removing ports from a switch
or changing access-lists on firewalls count?

We have different windows for different projects.  When multiple
projects may be affected we use the most restrictive window.

Buz

Cal Frye wrote:
> Brian Epstein wrote:
> > | Joey Rego wrote:
> > |> We are currently in the process of rethinking our maintenance window
> > |> and procedures for servers, applications and devices.
> > Our outage windows are typically Tue,Wed,Thu from 6am to 8am.  Although
> > for outages that are going to be longer, we schedule during the weekend,
> > etc  The general idea is not to make changes Mondays or Fridays. and not
> > during the day when people are using the services.
>
> We've let our regular maintenance window get away from us, I'm afraid.
> There is no regularly scheduled window, although certain database
> systems are shut down weekly for backup (early Sunday morning) and
> another stops briefly each night at midnight for same, but that one only
> takes a couple of minutes.
>
> All other service outages are scheduled individually, with consultation
> with the departments most affected by the systems involved. Brian could
> have been on our team, as we don't make changes Mondays or Fridays, and
> like generally to to maintenance in weekday morning hours, so tech
> support is readily available and more likely to be in a time zone
> similar to ours. This sometimes necessitates delay in maintenance, which
> we deal with as possible. Some times I wish we had a routine four hours
> where one could count on random systems being down for service, but
> there's always someone working at any given time, it seems.

--
Buz Dale                                buz.dale () usg edu
IT Security Specialist              1-888-875-3697 (In GA)
1-706-583-2005
Office of Information and Instructional Technology
University System of Georgia
GMT -5:00