Re: Google Docs abuse

[Dan Han <s2dhan () VCU EDU>]

I agree that Google should notify Google Apps administrators and perhaps
even delegate certain management rights, such as disabling a form hosted
within the institution, to the local Google Apps admin, but do we know
whether if Google actually notifies App administrators of affected
institutions, or whether if the local Google Apps admins have these
management capabilities? We are fairly new to Google Apps here, any Google
Apps veterans care to chime in? Thanks.

-Dan

Dan Han
Information Security Officer
Virginia Commonwealth University

On Sat, Jul 21, 2012 at 1:10 AM, Jeffrey Schiller <jis () mit edu> wrote:

> On Fri, Jul 20, 2012 at 5:03 PM, Bob Bayn <bob.bayn () usu edu> wrote:
>
> >  ...
> >
> > It also seems like Google should have the tools and capacity to intervene
> > automatically when someone makes a form that looks like a password
> > collector.  Or they could send us the entries for our domain when they
> > decide to respond to an abuse complaint.
>
> Having Google automatically intervene when something "looks" like a
> password collector would be a horrible precedent. They should investigate
> forms when an abuse complaint is made. If the complaint is for an "apps"
> domain they should notify the administrator, which should respond in some
> reasonable period of time.
>
> If Google has multiple complaints about a particular Apps domain, and that
> domain's administrator(s) fail to respond, then they should take action.
> That action should be spelled out in the contract for the Apps domain.
>
> We should not expect someone (or worse, someTHING) at Google to act as
> prosecutor, judge, jury and executioner. Just as we don't give the police
> that power in the non-cyber world.
>
> Yes, this means that some phishing sites will be up for longer then we
> might like, but that ultimately is the cost of due process.
>
> Because this is a security list, we should remember that one of the
> important security goals is "availability". Google should not make your
> services unavailable without careful consideration.
>
> -Jeff
>
> --
> _______________________________________________________________________
> Jeffrey I. Schiller
> Information Services and Technology
>  Massachusetts Institute of Technology
> 77 Massachusetts Avenue  Room E17-110A
> Cambridge, MA 02139-4307
> 617.253.0161 - Voice
> jis () mit edu
> http://jis.qyv.name
> _______________________________________________________________________