Re: Ummm, wait a minute ...

["Dennis Henderson" <hendomatic () gmail com>]

On 4/28/08, Rob, grandpa of Ryan, Trevor, Devon & Hannah <rMslade () shaw ca>
wrote:
> A recent survey revealed that 57 percent of Americans fear that their
> account
> passwords will be stolen when they bank online, and 38 percent do not
> trust
> online payment processing, banks and other ecommerce services. [...]
> Justifying
> consumer concerns, 21 percent of the respondents in the survey said they
> had
> already had their bank data stolen. 40 percent of consumers who took the
> survey
> said they would buy more online if the security was strengthened. Another
> 44
> percent of people said that online credit card processing worried them.
>
> Source: http://www.prweb.com/releases/2008/4/prweb851444.htm
>
>
> Customer satisfaction with online banking sites has risen significantly
> over the
> past five years. [...] The reading of 82 was higher than customers gave
> banks
> overall – 78 in 2007 – suggesting they are more pleased with banks' online
> operations than with branches and call centers. [...] The survey measured
> customers' experiences with three types of financial institutions – banks,
> credit card companies and investment services firms.  Banks got the
> highest
> score out of the three financial categories.
>
> Source:
>
> http://news.yahoo.com/s/ap/20080415/ap_on_hi_te/online_banking_survey;_ylt=
> AnI4UD9QUmv3y6L4cG0KliCs0NUE



Perhaps the fact that US banks (real banks, not credit unions etc) have been
forced to deploy a lot of security measures to meet regulator deadlines. I
know I felt the pressure in fall 2006.

Perhaps its just the feeling of being more secure that is driving the survey
results?


Dennis

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