Re: outages, quality monitoring, trouble tickets, etc

[Dave Siegel <dsiegel () rtd com>]

> service that due to various problems is available only 50% of the
> time. So what is the availability that I should report to potential
> new customers?  100%  50% or 75%  Does it matter that the reason the
> one customer has only 50% availability is that the room where the
> router at that customer's site is underwater every other day due to
> no fault of my own?
>  
> It is because of these sorts of questions that I never know what
> it means when someone says that their network is available 99.9%

Problems with CPE is usually not figured into network uptime.

Now, if it was *your* router at the customer prem, then it would be your
responsibility that you allowed your equipment to, uh, become waterlogged.  ;-)

Dave

-- 
Dave Siegel                  President, RTD Systems & Networking, Inc.
(520)623-9663                Network Engineer -- Regional/National NSPs (Cisco)
dsiegel () rtd com                   User Tracking & Acctg -- "Written by an ISP, 
http://www.rtd.com/~dsiegel/                                    for an ISP."