nanog mailing list archives
Re: outages, quality monitoring, trouble tickets, etc
From: jon () branch com (Jon Zeeff)
Date: Tue, 28 Nov 1995 21:42:41 -0500 (EST)
I don't know. One of the most frequent problem I see is power outages at the sites. I don't think any ISP can be responsible for things like that.
Let's assume that you measure "availability" as being to ping the customer site router from some site off your network. Some ISPs install a UPS on the router at the customer site, some don't. That decision effects price and reliability and "availability" (especially when the customer has a UPS on his own equipment). Or let's look at lightning strikes. Some ISP's say "that's an act of God, we can't be responsible". Others put in surge supressors, have hot swap backups, etc. and they keep running. Some ISPs say "that's the fault of my upstream provider, we can't be responsible". Others tell their upstream provider to do a better job or they switch providers. Much of it sounds like a cop out to me. Ultimately, (with enough money) there are few reliability factors in this business that are truly out of anyone's control. It's just very convenient to say that there are.
Current thread:
- Re: outages, quality monitoring, trouble tickets, etc, (continued)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jamshid Mahdavi (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Scott Huddle (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jeff . Ogden (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jonathan Heiliger (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Randy Bush (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dorian Kim (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dorian Kim (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jon Zeeff (Nov 28)
- Re: outages, quality monitoring, trouble tickets, etc Matt Zimmerman (Nov 29)
- Re: outages, quality monitoring, trouble tickets, etc Curtis Villamizar (Nov 30)
- Re: outages, quality monitoring, trouble tickets, etc Matt Zimmerman (Nov 30)