nanog mailing list archives
Re: AT&T NYC
From: Richard A Steenbergen <ras () e-gerbil net>
Date: Thu, 29 Aug 2002 01:12:06 -0400
On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote:
On Wed, 28 Aug 2002, Frank Scalzo wrote:Whoops! 2 hours to find routers w/o an IGP tsk tsk.I think it's worth full credit that they actually say what was wrong and why it took so long to fix it. A lot of other companies would mumbo-jumbo a human error like this in order to not lose face.
Massive stupidity shouldn't win you points just because you admit to it (note that I consider the *massive* stupidity part to start at the inability to troubleshoot the problem, not the failure in change management). But to be fair, when a NOC or Customer Service person writes an RFO, it usually comes out sounding very very bad, regardless of the actual complexity of the situation. I'm certain all the AT&T customers hope that was the case here. :) -- Richard A Steenbergen <ras () e-gerbil net> http://www.e-gerbil.net/ras PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)
Current thread:
- Re: AT&T NYC, (continued)
- Re: AT&T NYC Mike Tancsa (Aug 28)
- RE: AT&T NYC OUMERA Hazim FTLD/IAP (Aug 28)
- Re: AT&T NYC Mike Tancsa (Aug 28)
- Re: AT&T NYC Matt Levine (Aug 28)
- Re: AT&T NYC Mike Tancsa (Aug 28)
- Re: AT&T NYC Matt Buford (Aug 28)
- Re: AT&T NYC Matt Martini (Aug 28)
- Re: AT&T NYC, Earthlink Atlanta, Sprint Tacoma Sean Donelan (Aug 28)
- Re: AT&T NYC Spencer . Wood (Aug 28)
- RE: AT&T NYC Frank Scalzo (Aug 28)
- RE: AT&T NYC Mikael Abrahamsson (Aug 28)
- Re: AT&T NYC Richard A Steenbergen (Aug 28)
- Re: AT&T NYC Me (Aug 28)
- RE: AT&T NYC Mikael Abrahamsson (Aug 28)
- Re: AT&T NYC Petri Helenius (Aug 29)
- RE: AT&T NYC Daniel Golding (Aug 29)
- RE: AT&T NYC NAIDOO Kesva FTLD/IAP (Aug 29)
- RE: AT&T NYC Brian Wallingford (Aug 29)
- RE: AT&T NYC alex (Aug 29)
- Re: AT&T NYC Peter van Dijk (Aug 29)
- Re: AT&T NYC Ralph Doncaster (Aug 29)
- Re: AT&T NYC Richard A Steenbergen (Aug 29)
- RE: AT&T NYC Michael Hallgren (Aug 29)