nanog mailing list archives
RE: PacBell Security/Abuse contact
From: "LeBlanc, Jason" <Jml () ebay com>
Date: Mon, 25 Mar 2002 12:20:01 -0800
I agree.
-----Original Message----- From: Jon Mansey [mailto:jon_mansey () verestar com] Sent: Monday, March 25, 2002 12:17 PM To: Cheung, Rick Cc: nanog () merit edu Subject: Re: PacBell Security/Abuse contact UUnet, excellent responsive abuse team IMHO. jm On Monday, March 25, 2002, at 12:12 PM, Cheung, Rick wrote:Does anyone have an opinion on a decent ISP outthere that'sproven to work with the customer during a DDOS storm? Rick Cheung -----Original Message----- From: Jeremy T. Bouse [mailto:Jeremy.Bouse () undergrid net] Sent: Monday, March 25, 2002 2:46 PM To: nanog () merit edu Subject: Re: PacBell Security/Abuse contact More specifically I belive this is a DistributedReflection DoSlike what hit GRC.COM back on Jan 11th... Basically a flood of SYN packets to well known ports from IPs which appear to bespoofed. I'veactually been riding it out now for over 2 weeks... The tech support is completely inept and trying to contact security/abuse is pointless. Final realization of this waswhen I wasinvestigating another PacBell customers box which had beencompromisedvia another PacBell customer machine. After the forensicsto get backlogs and track the intrusion I tried contacting PacBell tono avail andthen resulting it tryin to get in contact with theircustomer directly.Which I managed to do and resolve the issue... I've never dealt with such an inept company before. Jeremy On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote:At 11:11 PM 3/24/2002 -0800, you wrote:Anyone have a telephone number that can reach alive personwithin Pacific Bell's Security/Abuse department?PacBell's technicalsupport is completely inept with trying to help theircustomers whenunder any form of network attack other than passing youto a toll-freenumber which informs you to send email to an addressthat goes withoutanswer. Respectfully, Jeremy T. Bouse UnderGrid Network ServicesI've had a similar experience with their techteam. I was beingdos'd from a college in Chicago so I contacted them tohave it filteredoutand they had no idea what I meant. They suggested I emailthe Admin atthecollege to get it resolved. I started screaming at themhow am i goingtoemail someone when I am being attacked. Then theytransferred me totheirsupervisor who was even more inept then they were.Frankly i gave up andjust waited out the dos attack which lasted 2 1/2 days.
Current thread:
- RE: PacBell Security/Abuse contact, (continued)
- RE: PacBell Security/Abuse contact Cheung, Rick (Mar 25)
- Re: PacBell Security/Abuse contact Jon Mansey (Mar 25)
- Re: PacBell Security/Abuse contact Patrick (Mar 25)
- RE: PacBell Security/Abuse contact Eric Whitehill (Mar 25)
- How to get better security people Sean Donelan (Mar 25)
- Re: How to get better security people batz (Mar 26)
- Re: How to get better security people E.B. Dreger (Mar 26)
- Re: PacBell Security/Abuse contact Jon Mansey (Mar 25)
- RE: PacBell Security/Abuse contact Cheung, Rick (Mar 25)
- Re: PacBell Security/Abuse Contact Eric Brandwine (Mar 25)
- Re: PacBell Security/Abuse Contact Sean Donelan (Mar 25)
- RE: PacBell Security/Abuse contact Todd Suiter (Mar 25)