Re: We have a firewall (was Re: Pakistan government orders ISPservice level agreement)

["Stephen J. Wilcox" <steve () telecomplete co uk>]

On Wed, 7 May 2003, Tim Wilde wrote:

> On Tue, 6 May 2003, John Payne wrote:
>
> > I don't know why people keep saying that.  I've spoken to UUnet many times
> > on security issues, sometimes as a customer, sometimes not, and every time
> > I've gotten exactly the response I wanted and support above and beyond what
> > I needed.
> >
> > Hell, I even got a lot of support when it was "my friend over here claims
> > to be under attack".
> >
> > Am I lucky, or are others just repeating what they want to hear?
>
> I've had the exact opposite experience when calling UUnet.  I was told in
> no uncertain terms that they WOULD NOT let me speak with ANYONE if I was
> not a customer, despite 10s of megabits of DDoS coming through their
> network to mine.  Maybe you called the right people, but UUnet's main NOC
> line certainly had no interest in helping us.  And when our upstream who
> is a UUnet customer called them, they refused to even perform a backtrace
> without a subpoena in hand for the results of that backtrace.

I think theres a need to be a bit savvy and to know from experience the best 
route to talk to someone helpful.. to be fair if every large ISP made access to 
their expensive NOC resources too simple and too easy to find they'd be bogged 
down with the less clueful folks. 

But if you are one of the less clueful folks you can always go via your upstream 
(I assume you have a decent upstream with someone in the NOC with a bit of 
know-how!)

Steve