nanog mailing list archives
Re: ISP CALEA compliance
From: Jon Lewis <jlewis () lewis org>
Date: Thu, 10 May 2007 16:00:36 -0400 (EDT)
On Thu, 10 May 2007, William Allen Simpson wrote:
Follow the usual best practices, and you may save time and money. 1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always, ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup. I'd recommend 3 days, but operational requirements vary.
Assuming you're actually serious, how do you deal with customers who dispute usage one or more months ago (when they get their bill)?
We keep summarized radius detail for a considerable time, and its not unusual to have to pull up several months worth to quell a customer initiated billing dispute.
---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
Current thread:
- Re: ISP CALEA compliance, (continued)
- Re: ISP CALEA compliance Daniel Senie (May 10)
- Re: ISP CALEA compliance Sean Donelan (May 10)
- Re: ISP CALEA compliance Patrick Muldoon (May 10)
- Re: ISP CALEA compliance Mike Hammett (May 10)
- Re: ISP CALEA compliance Sean Donelan (May 10)
- Re: ISP CALEA compliance William Allen Simpson (May 10)
- Re: ISP CALEA compliance Steven M. Bellovin (May 10)
- Re: ISP CALEA compliance Jack Bates (May 10)
- Re: ISP CALEA compliance Mike Hammett (May 10)
- Re: ISP CALEA compliance Jon Lewis (May 10)
- Re: ISP CALEA compliance William Allen Simpson (May 10)
- Re: ISP CALEA compliance Jack Bates (May 10)
- Re: ISP CALEA compliance Jason Frisvold (May 11)