Re: Best practices for abuse@ mailbox and network abuse complaint handling?

[Gerry Boudreaux <gerry () tape net>]

On May 12, 2007, at 10:01 AM, Al Iverson wrote:
> On 5/11/07, Suresh Ramasubramanian <ops.lists () gmail com> wrote:
> > > Probably 98% of the mailbox is from are spammers who've  
> > harvested or
> > > randomly targeted abuse@ addresses for male enhancement, maybe  
> > 1.99%
> >
> > So?  A little filtering should handle a lot of that, procmail even.
> > At least to file the obvious crap into a different folder that can be
> > looked at and blown away
>
> I've had good luck using Spamhaus's ZEN blacklist to filter mail
> inbound to our abuse desk. Tagging and manually reviewing all messages
> for a month before enabling it as a true filter showed me that the
> risk of dropping legitimate email on the floor seemed to be nil.

ZEN is great but add greylisting and it gets even better, and throw  
in FuzzyOCR to take care of the image spam.

G