nanog mailing list archives
Craptastic Service! (was: Re: comcast price check)
From: "Ryan A. Krenzischek" <ryan () bbnx net>
Date: Sat, 21 Feb 2009 00:46:44 -0500 (EST)
Yes, they do. You can find more information here: http://business.comcast.com/ethernet/dedicated-internet.aspxAlthough, I'm sufficiently disappointed with Comcast's Business Cable service. I have had them since 6-NOV-2008 and they took 4 months and 1 week to fix a cabling problem at the head-end for my business Internet. Apparently the head-end was wired wrong in regards to how power was supplied to it. I had nothing but dropped packets and latency (400-500 MS, sometimes 1200 MS) problems. I lost so much business. I tried multiple times to speak with a manager but they would only pick up their phone after I sat for 30 minutes with the phone, pressing the redial key and placed 60 calls to them. I had to call their corporate office and file a complaint. I am still having dropped packet issues.
Comcast support also had the nerve to say it was my equipment and that I should immediately disconnect everything. Remind me again how is it my problem with *MY* equipment when the modem takes 25 minutes to sync/lock on the upstream channel?
I would *highly* recommend a T1 or partial T3. While they are more expensive and highly reliable, AT&T or other major telcos will fix the problem within a reasonable SLA. Comcast does NOT have a SLA. It took 4 months to fix my problems on a business account.
A Very Unhappy Comcast Customer, Ryan Krenzischek On Fri, 20 Feb 2009, Steven King wrote:
Date: Fri, 20 Feb 2009 23:45:48 -0500 From: Steven King <sking () kingrst com> To: John Martinez <jmartinez () zero11 com> Cc: NANOG list <nanog () nanog org> Subject: Re: comcast price check Comcast has an Ethernet service? John Martinez wrote:Does any one here use comcast's ethernet services? If so, what is their price range? Thanks in advance.
Current thread:
- Re: real hardware router VS linux router, (continued)
- Re: real hardware router VS linux router Patrick W. Gilmore (Feb 19)
- Re: real hardware router VS linux router Joel Jaeggli (Feb 19)
- Re: real hardware router VS linux router Ingo Flaschberger (Feb 19)
- Re: real hardware router VS linux router Steve Bertrand (Feb 19)
- Re: real hardware router VS linux router Bill Nash (Feb 19)
- Appropriate list for Linux routers (was: real hardware router VS linux router) Brian Keefer (Feb 19)
- Re: Appropriate list for Linux routers (was: real hardware router VS linux router) Adrian Chadd (Feb 19)
- Re: real hardware router VS linux router Eric Gearhart (Feb 20)
- comcast price check John Martinez (Feb 20)
- Re: comcast price check Steven King (Feb 20)
- Craptastic Service! (was: Re: comcast price check) Ryan A. Krenzischek (Feb 20)
- Re: Craptastic Service! (was: Re: comcast price check) Jeffrey Lyon (Feb 20)
- Re: Craptastic Service! (was: Re: comcast price check) Ryan A. Krenzischek (Feb 20)
- Re: Craptastic Service! (was: Re: comcast price check) Jeffrey Lyon (Feb 20)
- Re: Craptastic Service! (was: Re: comcast price check) Steve Pirk (Feb 20)
- Comcast - No complaints! [was: Re: Craptastic Service! (was: Re: comcast price check)] Paul M. Moriarty (Feb 22)
- RE: Comcast - No complaints! [was: Re: Craptastic Service! (was: Re:comcast price check)] John van Oppen (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Seth Mattinen (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Patrick W. Gilmore (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Brandon Galbraith (Feb 22)