Re: Craptastic Service! (was: Re: comcast price check)

[Jeffrey Lyon <jeffrey.lyon () blacklotus net>]

Ryan,

It's always your equipment. You should know that none of their
customers have any clue how to run a network and therefore should
remove them immediately. Any customer who is not running Windows and
not connected directly to the router is to blame for any problems.

Jeff

On Sat, Feb 21, 2009 at 12:46 AM, Ryan A. Krenzischek <ryan () bbnx net> wrote:
> Yes, they do.  You can find more information here:
>
> http://business.comcast.com/ethernet/dedicated-internet.aspx
>
> Although, I'm sufficiently disappointed with Comcast's Business Cable
> service.  I have had them since 6-NOV-2008 and they took 4 months and 1 week
> to fix a cabling problem at the head-end for my business Internet.
> Apparently the head-end was wired wrong in regards to how power was supplied
> to it.  I had nothing but dropped packets and latency (400-500 MS, sometimes
> 1200 MS) problems.  I lost so much business.  I tried multiple times to
> speak with a manager but they would only pick up their phone after I sat for
> 30 minutes with the phone, pressing the redial key and placed 60 calls to
> them.  I had to call their corporate office and file a complaint.  I am
> still having dropped packet issues.
>
> Comcast support also had the nerve to say it was my equipment and that I
> should immediately disconnect everything.  Remind me again how is it my
> problem with *MY* equipment when the modem takes 25 minutes to sync/lock on
> the upstream channel?
>
> I would *highly* recommend a T1 or partial T3.  While they are more
> expensive and highly reliable, AT&T or other major telcos will fix the
> problem within a reasonable SLA.  Comcast does NOT have a SLA.  It took 4
> months to fix my problems on a business account.
>
> A Very Unhappy Comcast Customer,
>
> Ryan Krenzischek
>
> On Fri, 20 Feb 2009, Steven King wrote:
>
> > Date: Fri, 20 Feb 2009 23:45:48 -0500
> > From: Steven King <sking () kingrst com>
> > To: John Martinez <jmartinez () zero11 com>
> > Cc: NANOG list <nanog () nanog org>
> > Subject: Re: comcast price check
> >
> > Comcast has an Ethernet service?
> >
> > John Martinez wrote:
> > > Does any one here use comcast's ethernet services?
> > > If so, what is their price range?
> > >
> > >
> > > Thanks in advance.



-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon () blacklotus net | http://www.blacklotus.net
Black Lotus Communications of The IRC Company, Inc.

Look for us at HostingCon 2009 in Washington, DC on August 10th - 12th
at Booth #401.