nanog mailing list archives
Re: Why is your company treating IPv6 turn ups as a sales matter?
From: Jay Hennigan <jay () west net>
Date: Fri, 19 Nov 2010 00:58:41 -0800
On 11/18/10 2:24 PM, George, Wes E [NTK] wrote:
[WES] Because in most companies, sales owns the direct relationship with the customer, so when they ask about a new feature or service, they work with sales, and sales gets the right technical folks involved. A clarification that is probably important here: "a sales matter" != "extra charges for IPv6" at least at my employer,...
And therein lies the problem. By punting technical provisioning tasks to sales, if it is != "extra charges", you're virtually guaranteeing that the sales people won't put any effort into making it happen. Salespeople are driven by commissions (carrot) and quotas (stick). When salespeople have to divide their time between tasks that don't contribute to commission or quota and those that do, guess which gets done first and which last. I'm not pointing fingers at Sprint or Wes. This is a generic problem. We've been guilty of it too from time to time. If it's a matter of data entry or filling out a form, have a secretary do it or make the form available online. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay () impulse net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
Current thread:
- Re: Why is your company treating IPv6 turn ups as a sales matter?, (continued)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Daniel Roesen (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Seth Mattinen (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Jay Hennigan (Nov 18)
- RE: Why is your company treating IPv6 turn ups as a sales matter? Paul Stewart (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Owen DeLong (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Jack Bates (Nov 18)
- RE: Why is your company treating IPv6 turn ups as a sales matter? George, Wes E [NTK] (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Seth Mattinen (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? William Herrin (Nov 18)
- RE: Why is your company treating IPv6 turn ups as a sales matter? George Bonser (Nov 18)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Jay Hennigan (Nov 19)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Robert E. Seastrom (Nov 19)
- Re: Why is your company treating IPv6 turn ups as a sales matter? Pierfrancesco Caci (Nov 19)