Re: SmartNet Alternatives

[Andrey Khomyakov <khomyakov.andrey () gmail com>]

If only Cisco would sell "software only" support. 3rd party smartNet
alternatives are nice for parts replacement. They suck for support, imho,
especially, when it comes down to declaring a problem to be a bug.
On quite a few occasions I found bugs in IOS and TAC submitted those as bugs
and fixed them reasonably fast.

Andrey

On Fri, Feb 11, 2011 at 3:41 PM, John Macleod <JMacleod () alentus com> wrote:

> Just interested in other peoples experience to companies offering
> alternatives to SmartNet?
>
> Pros/Cons/Tradeoffs?
>
> We currently have a mix of SmartNet and internal parts supply.
>
> John
>
>
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> John Macleod
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-- 
Andrey Khomyakov
[khomyakov.andrey () gmail com]