nanog mailing list archives
RE: SmartNet Alternatives
From: "Voll, Toivo" <toivo () usf edu>
Date: Fri, 25 Feb 2011 15:28:36 -0500
At least for the FCX line we were told when trying to open a support case that the limited lifetime warranty only applies to hardware and does not make you eligible for any kind of support or software beyond getting hardware replaced. -----Original Message----- From: George Bonser [mailto:gbonser () seven com] Sent: Sunday, February 13, 2011 15:59 To: Florian Weimer; Ryan Finnesey Cc: nanog () nanog org; John Macleod Subject: RE: SmartNet Alternatives
* Ryan Finnesey:This is one of the reasons we are starting to look at Juniper for a new network build. It is my understanding we set software updates for life for free.My understanding is that it's free for customers who have a service contract in place. Most downloads are not self-service, and I haven't tested if you can get JTAC to provide images for devices you don't own.
Brocade is now offering 5 years (what they consider lifetime) support to the original purchaser of the equipment on some product lines: FastIron SX800, SX1600, CX, WS, and TurboIron that includes software updates. We use a lot of the FCX units.
Current thread:
- RE: SmartNet Alternatives, (continued)
- RE: SmartNet Alternatives Brandon Kim (Feb 12)
- Re: SmartNet Alternatives Seth Mattinen (Feb 12)
- Re: SmartNet Alternatives Skeeve Stevens (Feb 12)
- Re: SmartNet Alternatives Randy Carpenter (Feb 13)
- Re: SmartNet Alternatives Christian de Larrinaga (Feb 16)
- Re: SmartNet Alternatives Florian Weimer (Feb 13)
- RE: SmartNet Alternatives George Bonser (Feb 13)
- Re: SmartNet Alternatives Todd Braning (Feb 15)
- Re: SmartNet Alternatives Neil J. McRae (Feb 16)
- RE: SmartNet Alternatives Richey (Feb 22)
- RE: SmartNet Alternatives Voll, Toivo (Feb 25)
- RE: SmartNet Alternatives George Bonser (Feb 25)
- Re: SmartNet Alternatives Seth Mattinen (Feb 11)
- Re: SmartNet Alternatives Daniel Roesen (Feb 12)
- Re: SmartNet Alternatives Skeeve Stevens (Feb 12)