nanog mailing list archives
Re: which one a Technical Support or Help Desk
From: Randy Bush <randy () psg com>
Date: Sun, 04 Mar 2012 12:12:10 +0900
The focus needs to be on providing the customer enough self help tools, wikis, user forums, email support, IVR .. before they even need to phone your helpdesk and have a human open or work a ticket for them.
i might toss in "a solid reliable working service" randy
Current thread:
- Re: which one a Technical Support or Help Desk, (continued)
- Re: which one a Technical Support or Help Desk JoeSox (Mar 03)
- Re: which one a Technical Support or Help Desk Valdis . Kletnieks (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk Dave Pooser (Mar 03)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)
- Re: which one a Technical Support or Help Desk JoeSox (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk Suresh Ramasubramanian (Mar 03)
- Re: which one a Technical Support or Help Desk Randy Bush (Mar 03)
- RE: which one a Technical Support or Help Desk George Bonser (Mar 03)
- Re: which one a Technical Support or Help Desk JoeSox (Mar 03)
- Re: which one a Technical Support or Help Desk Valdis . Kletnieks (Mar 04)
- Re: which one a Technical Support or Help Desk Suresh Ramasubramanian (Mar 04)