Re: Oi Assistance

[Humberto Galiza <humbertogaliza () gmail com>]

Brian,

I´m not an AS7738 customer neither a member, but perhaps I can get
some information/help from a friend who works there. What kind of
information/assistance are you looking for?

FYI, most of folks whose aren´t AS7738 customer, experience bad/long
time to get technical assistance or response; it´s not just you :)
Humberto Galiza


2014-09-24 18:02 GMT-03:00 Brian Free <brfree () adobe com>:
> Hi NANOG,
> I'm hoping someone out there has had some experience with Oi Telecommunications.  We've been struggling to work with 
> them to get a couple of circuits in Sao Paulo live.  The primary problem is mostly a language barrier.  Is anyone 
> aware of an English speaking NOC email address or phone number for Oi?  After months of back and forth through a 
> third party translator working with our account team, I've reached my limit and am hoping there's another option to 
> get some technical assistance with the BGP configuration of these two circuits.  Any advice will be appreciated.
>
> Thanks,
> Brian