Re: Oi Assistance

[Arturo Servin <arturo.servin () gmail com>]

Try LACNOG or GTER (aka Brazilian NOG group) emailing list.

May be somebody there could help.

Regards
as


On Thu, Sep 25, 2014 at 10:09 PM, Brian Free <brfree () adobe com> wrote:

> Humberto,
> I have been contacted by a couple of engineers inside of Oi or its
> subsidiaries.  I'm pursuing those options at the moment, but sincerely
> appreciate your offer of assistance.  I'm not sure whether I'm glad to hear
> that it's not just me or whether I find that to be even more discouraging.
> :)
>
> Thanks,
> Brian
>
> -----Original Message-----
> From: Humberto Galiza [mailto:humbertogaliza () gmail com]
> Sent: Thursday, September 25, 2014 2:59 PM
> To: Brian Free
> Cc: nanog () nanog org
> Subject: Re: Oi Assistance
>
> Brian,
>
> I´m not an AS7738 customer neither a member, but perhaps I can get some
> information/help from a friend who works there. What kind of
> information/assistance are you looking for?
>
> FYI, most of folks whose aren´t AS7738 customer, experience bad/long time
> to get technical assistance or response; it´s not just you :) Humberto
> Galiza
>
>
> 2014-09-24 18:02 GMT-03:00 Brian Free <brfree () adobe com>:
> > Hi NANOG,
> > I'm hoping someone out there has had some experience with Oi
> Telecommunications.  We've been struggling to work with them to get a
> couple of circuits in Sao Paulo live.  The primary problem is mostly a
> language barrier.  Is anyone aware of an English speaking NOC email address
> or phone number for Oi?  After months of back and forth through a third
> party translator working with our account team, I've reached my limit and
> am hoping there's another option to get some technical assistance with the
> BGP configuration of these two circuits.  Any advice will be appreciated.
> > Thanks,
> > Brian