nanog mailing list archives
Re: Cogent NOC
From: Mike Hammett <nanog () ics-il net>
Date: Wed, 14 Dec 2016 14:18:10 -0600 (CST)
I think people are just going to see a traceroute determining packet loss and not going to read the rest of what happened. Just going to shortcut to an answer. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Randy" <amps () djlab com> To: "Nanog" <nanog () nanog org> Sent: Wednesday, December 14, 2016 1:16:41 PM Subject: Cogent NOC Hi all, Anyone beyond front line support at cogento on list? Nanog is the last place I'd look for assistance but it seems support over at cogentco is not nearly what it used to be. Example MTR to cogen't own website (support doesn't utilize or understand MTR at all apparently): Host Loss% Snt Last Avg Best Wrst StDev 1. x.x.x.x 0.0% 196 0.5 11.7 0.3 186.8 35.2 2. x.x.x.x 0.0% 196 0.6 10.2 0.4 226.3 36.2 3. 38.88.249.209 0.0% 196 0.9 1.1 0.7 17.7 1.2 4. te0-0-2-3.nr13.b023801-0.iad01.atl 0.0% 196 1.0 1.0 0.8 2.0 0.1 5. te0-0-0-1.rcr22.iad01.atlas.cogent 2.0% 196 2.1 1.9 1.0 3.3 0.4 6. be2961.ccr41.iad02.atlas.cogentco. 2.6% 196 1.8 2.1 1.1 3.8 0.5 7. be2954.rcr21.iad03.atlas.cogentco. 2.6% 196 2.0 2.3 1.2 9.4 0.7 8. be2952.agr11.iad03.atlas.cogentco. 0.5% 196 2.7 2.6 1.5 6.8 0.6 9. cogentco.com 4.1% 196 2.1 2.0 1.0 16.8 1.1 Pretty much the same to anywhere. Packet loss begins at rcr22.iad01 and propagates all the way down the line. Worse during peak hours, gone late at night. After three days of no email response for my ticket, I called and after an hour of my life I want back, front line support cannot reproduce the loss. Final conclusion: "Your host is dropping packets". -- ~Randy
Current thread:
- Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Kurt Kraut (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Ken Chase (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Andrew Paolucci (Dec 14)
- Re: Cogent NOC Mike Hammett (Dec 14)
- Re: Cogent NOC Bryan Holloway (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Bryan Holloway (Dec 14)
- Re: Cogent NOC Randy (Dec 15)
- Re: Cogent NOC Kurt Kraut (Dec 14)