nanog mailing list archives
Re: Cogent NOC
From: Randy <amps () djlab com>
Date: Wed, 14 Dec 2016 15:56:54 -0800
On 12/14/2016 3:42 pm, Bryan Holloway wrote:
Odd, though, that they didn't respond for three days. I've typically had good luck with that, although admittedly it's been months since I've opened an e-mail ticket with their NOC. Spam-filter?
No, I got a confirmation and ticket ID immediately. Three days later I call it in and they pull it up, sure enough nobody took ownership. Same thing happened about a month ago. Seems email ticket priority is zero. You HAVE to call to get any kind of action. And it also seems the front line techs are not as skilled as before -- basic pinging and questionable understanding of traceroutes / asymmetrical routing.
It didn't used to be this way. ~Randy
Current thread:
- Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Kurt Kraut (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Ken Chase (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Andrew Paolucci (Dec 14)
- Re: Cogent NOC Mike Hammett (Dec 14)
- Re: Cogent NOC Bryan Holloway (Dec 14)
- Re: Cogent NOC Randy (Dec 14)
- Re: Cogent NOC Bryan Holloway (Dec 14)
- Re: Cogent NOC Randy (Dec 15)
- Re: Cogent NOC Kurt Kraut (Dec 14)